DELTA LOGISTICS INTERNATIONAL

INTRODUCTION

At DELTA LOGISTICS INTERNATIONAL, accessible at Anchor Business Centre, 26 Timisoara Boulevard, 6th District, Bucharest, Postal Code 061331, and incorporated in Hong Kong with address 9/F Amtel Bldg Des Voeux, Rd. Central Central, HK, China; we are committed to safeguarding the privacy and security of the personal information in our care. As a professional services business specializing in supply chain management, we prioritize the protection of your personal data. This Privacy Policy document outlines the types of information that we collect, record, and protect. If you have any questions or need more information about our Privacy Policy, please contact us via email at [email protected]. By using our services, websites, applications, features, or other services, you agree to the collection and use of information as described in this Privacy and Cookie Policy. Please read this Policy carefully, along with the Terms of Use. In this Privacy Policy, references to DELTA LOGISTICS INTERNATIONAL, "we," "us," or "our" pertain to DELTA LOGISTICS INTERNATIONAL ("Controller"), which possesses all the necessary intellectual property rights to provide access to the "Website."

CATEGORIES OF DATA

The data collected through this Website may include publicly available and non-publicly available data, including the personal data of Website Users. We respect your privacy rights, take care of your Personal Data, and make every effort to protect them. To that end, we have developed this Privacy and Cookie Policy (hereinafter referred to as the "Policy" or "Privacy Policy") to explain how we collect, use, and protect your Personal Data.

PERSONAL DATA

Personal data refers to any information relating to an identified or identifiable natural person (User(s)). If you submit any Personal Information relating to other individuals to us in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Personal Information includes information that identifies you as an individual, such as:

• Name
• Username
• Postal address (including billing and shipping addresses)
• Telephone number (including home and mobile phone numbers)
• Email address
• Profile picture
• Social media account ID
• Country of residence

Information that cannot be linked to your real identity, such as favorite websites or the number of site users, is not considered personal data. The personal information we ask you to provide and the reasons for doing so will be made clear at the point of collection. If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you send us, and any other information you choose to provide. When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We collect, receive, and process personal data for various purposes, including:

• Providing and managing our services: We may use your personal data to provide you with the services you have requested, such as processing orders, managing shipments, and facilitating logistics operations. This may include sharing your information with third-party service providers who assist us in delivering our services.
• Communication and customer support: We may use your personal data to communicate with you, respond to your inquiries, and provide customer support. This may include sending you service-related notifications, updates, and promotional messages.
• Improving our services: We may analyze and use your personal data to understand how our services are used, identify areas for improvement, and enhance the user experience. This may involve the use of analytics tools and technologies to gather information about your interactions with our website and services.
• Compliance with legal obligations: We may process your personal data to comply with applicable laws, regulations, and legal obligations. This may include providing information to regulatory authorities or law enforcement agencies when required.
• Security and fraud prevention: We take measures to protect the security of your personal data and to prevent unauthorized access, use, or disclosure. We may use your personal data to monitor and detect fraudulent activities, security breaches, and unauthorized access to our systems.
• Recruitment and employment: If you apply for a job or submit your resume to us, we may collect and process your personal data for recruitment and employment purposes. This may include evaluating your qualifications, contacting you for interviews, and making hiring decisions.
• Marketing and promotional activities: With your consent, we may use your personal data to send you marketing and promotional materials, including newsletters, special offers, and information about our products and services. You can opt out of receiving these communications at any time.

DATA CONTROLLER

As the data controller, we determine how your personal information is processed and for what purposes. We are legally responsible for ensuring that our systems, processes, suppliers, and personnel comply with data protection laws in relation to the personal information we handle. Most of our main IT systems are located in Hong Kong or the EU and are controlled by DELTA LOGISTICS INTERNATIONAL. Our internal business operations are also centralized in the Hong Kong, operating out of DELTA LOGISTICS INTERNATIONAL to support the global business. DELTA LOGISTICS INTERNATIONAL is the data controller of personal data processed for these centralized services. However, depending on the jurisdiction from which we provide legal or other services to you, or in which your personal information is processed by us, DELTA LOGISTICS INTERNATIONAL or another entity in the DELTA LOGISTICS INTERNATIONAL group may act as the data controller. In certain circumstances, third parties to whom we transfer your personal data may also be data controllers. More information about this is provided below.

SHARING OF PERSONAL DATA

We may share your personal data with third parties in the following circumstances:

• Service providers: We may share your personal data with third-party service providers who assist us in providing our services. These service providers are contractually obligated to handle your personal data securely and only for the purposes specified by us.
• Business partners: We may share your personal data with our business partners when necessary to fulfill our contractual obligations or provide you with requested services. These partners may include suppliers, vendors, and logistics partners.
• Legal requirements: We may disclose your personal data if required by law, regulation, or legal process, or if we have a good-faith belief that such disclosure is necessary to protect our rights, comply with a legal obligation, or defend against legal claims.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity or merged with the assets of the acquiring entity.
• Consent: We may share your personal data with third parties if we have obtained your consent to do so.

INTERNATIONAL DATA TRANSFERS

As a global company, we may transfer your personal data to countries outside of your country of residence, including countries that may have different data protection laws. We take appropriate safeguards to ensure the protection of your personal data when it is transferred internationally, such as using standard contractual clauses approved by the European Commission or ensuring that the recipient is subject to an adequacy decision by the relevant authorities.

DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. The specific retention period may vary depending on the nature of the information and the purposes for which it was collected.

USER RIGHTS

At DELTA LOGISTICS INTERNATIONAL, we are committed to protecting your privacy and personal information. We strive to ensure consistent data protection practices across our organization while complying with applicable data protection laws. This privacy policy reflects our commitment to privacy and incorporates relevant provisions of data protection regulations, such as the EU General Data Protection Regulation (GDPR), where appropriate. However, please note that in jurisdictions with differing data protection laws, certain aspects of this policy may not apply. This policy does not establish rights or obligations beyond those prescribed by the applicable local data protection law. Depending on your location and the specific entity of DELTA LOGISTICS INTERNATIONAL processing your personal information, you may have rights concerning your personal information. For instance, under the Hong Kong and EU data protection regimes, you may have rights such as:

• The right to be informed about the collection and use of your personal information.
• The right to inquire about the processing of your personal information and request a copy of it if applicable.
• The right to object to decisions made solely based on the automated processing of your personal information.
• The right, in certain circumstances, to object to the processing of your personal information for legitimate interests pursued by DELTA LOGISTICS INTERNATIONAL.
• The right to request rectification or completion of any inaccurate or incomplete personal information we hold about you.
• The right, in certain circumstances, to restrict the processing of your personal information.
• The right, in certain circumstances, to receive your personal information in a structured, commonly used, and machine-readable format or transmit it to another organization.
• The right, in certain circumstances, to request the deletion of your personal information.
• The right to object to the processing of your personal information for direct marketing purposes.
• Please note that these rights are not absolute and may be subject to legal exceptions and limitations.

PURPOSE OF DATA PROCESSING

At DELTA LOGISTICS INTERNATIONAL, we collect both non-personal and personal information for various purposes, including:

• Providing ongoing customer assistance and technical support.
• Operating and delivering our services.
• Creating aggregated statistical data and other non-personal information to improve our services.
• Complying with applicable laws and regulations.
• Sending general or personalized service-related notices and promotional messages.

We process personal data sent and retrieved through our website in accordance with applicable privacy laws, including the GDPR. We do not process personal data sent or retrieved for purposes other than those permitted by law.

HOW WE USE PERSONAL INFORMATION

We may use personal information when we believe it is necessary or appropriate:

• To comply with applicable laws and regulations, including those outside your country of residence.
• To respond to legal processes and requests from public and government authorities, both domestic and international.
• To enforce our terms and conditions.
• To protect our operations, rights, privacy, safety, or property, as well as the rights, privacy, safety, or property of our affiliates, you, or others.
• To pursue available remedies or limit potential damages.

We may use personal information for business purposes, such as analyzing and managing our operations, conducting market research, audits, developing new products, improving our services and products, identifying usage trends, assessing the effectiveness of promotional campaigns, tailoring the website experience based on user activities, and providing customer service. Additionally, we may use personal information to send advertising and promotional materials, respond to inquiries, fulfill requests, provide updates and announcements about our products and promotions, and enable participation in various services and social sharing activities.

STORAGE, USE, SHARING, AND DISCLOSURE OF PERSONAL INFORMATION

DELTA LOGISTICS INTERNATIONAL relies on secure servers, data storage, and databases provided by trusted third-party service providers to store user data. These servers employ industry-standard security measures and are protected by firewalls. We also ensure that any direct payment gateways used for transactions comply with Payment Card Industry Data Security Standards (PCI-DSS) for secure handling of credit card information.

We may disclose personal information in the following circumstances:

• To third-party service providers that support our operations and provide services such as website hosting, data analysis, payment processing, order fulfillment, IT services, customer service, email delivery, credit card processing, auditing, and similar services necessary to enable them to perform their functions.
• To third-party strategic partners with whom we establish special relationships. Please review their privacy policies for information on their data handling practices.
• To recipients when you send messages through our website.
• By you, on message boards, chat services, profile pages, blogs, and other platforms where you can post information. Please exercise caution when sharing personal information, as it may become public.
• If you participate in social sharing or connect your social media account to your DELTA LOGISTICS INTERNATIONAL account, your personal information may be shared with your friends, other website users, and your social media account provider in accordance with their privacy policies.
• In the event of any reorganization, merger, sale, joint venture, assignment, transfer, or disposition of our business, assets, or stock, to a third party involved in such transactions.
• As necessary or appropriate under applicable law, including laws outside your country of residence, to comply with legal processes, respond to requests from public and government authorities, enforce our terms and conditions, protect our operations, rights, privacy, safety, or property, and pursue available remedies.

At DELTA LOGISTICS INTERNATIONAL, we take appropriate measures to safeguard personal information and prioritize its security.

Please note that this privacy policy is a general framework and should be reviewed, customized, and updated to accurately reflect the privacy practices and data protection standards of DELTA LOGISTICS INTERNATIONAL.

COLLECTION AND USE OF PERSONAL INFORMATION

We may collect various types of personal information from you when you interact with our website or use our services. The information we collect may include, but is not limited to:

• Your name, contact details, and address.
• Information about your transactions with us, including purchases and payments.
• Information you provide when you contact our customer support or submit inquiries.
• Information provided in connection with job applications or inquiries.
• We use this information for purposes such as:
• Providing and improving our services, including processing transactions, delivering products, and managing customer accounts.
• Communicating with you, including responding to your inquiries and providing customer support.
• Sending you relevant information, updates, and promotional materials about our services, products, and events (you can opt-out of these communications at any time).
• Personalizing your experience and tailoring the content and advertisements you see.
• Conducting research and analysis to better understand our customers and improve our services.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

• To trusted service providers who assist us in operating our business and providing services to you, such as payment processors, shipping companies, and IT service providers.
• To comply with legal obligations, such as responding to lawful requests and legal processes or protecting our rights, safety, and property.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction.

With your consent or at your direction.

PROTECTION OF PERSONAL INFORMATION

We implement reasonable security measures to protect your personal information and prevent unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to enhance your experience on our website. These technologies help us analyze trends, administer the website, track users' movements, and gather demographic information. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit the functionality of certain parts of our website

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of those third-party websites. We recommend that you review the privacy policies of those websites before providing any personal information.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

YOUR RIGHTS AND CHOICES

You may have certain rights and choices regarding the personal information we collect and maintain about you. These may include the right to access, update, correct, or delete your personal information. To exercise these rights or make any other requests regarding your personal information, please contact us using the contact information provided below.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: Email: [email protected] Address: Anchor Business Centre, 26 Timisoara Boulevard, 6th District, Bucharest, Postal Code 061331 We will respond to your inquiries and requests promptly and in accordance with applicable privacy laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices and services. The updated Privacy Policy will be posted on our website, and the "Last Updated" date at the bottom of the Policy will indicate the date of the latest revisions. We encourage you to review this Privacy Policy periodically for any changes.

Effective date: 30.06.2023